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Terms and Conditions

  • The user shall be responsible for maintaining the confidentiality of his or her password, which he or she will not be under any obligation to reveal to any representative or agent of Bow and Ribbon. The user is therefore responsible for all transactions under their account name and password.
  • Bow and Ribbon have the right to terminate an account at our discretion and at no charge to the customer.
  • Bow and Ribbon have the right to cancel any orders at our discretion at no charge to the customer. Charges will apply only if personalized material is ordered.
  • Prices in this website are subject to changes without notice. All items are subject to availability and no guarantee can be given in this regard. Procedure are in place to avoid these discrepancies however due to circumstances beyond our control, some may still arise.
  • Prices quoted on this website are inclusive of applicable Malta Vat Rates, currently 18% and are the same prices offered at the Bow and Ribbon outlet in Naxxar. In case of weddings, the VAT amount can be claimed back.
  • Due to the large amount of items posted on the website, it is possible that some of them may no longer be available at time of order. Whilst Bow and Ribbon attempts to minimize this as far as possible, such situations can arise. Such incidents will result in a full refund for the customer by not later than 30 days from purchase date. The customer will be informed about the status of their order as soon as such information becomes available.
  • If any provision of these Terms & Conditions shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.
  • Returns are only accepted if returned in same condition as purchased and  on presentation of VAT receipt not later than 45 days after occasion date. Returns are only accepted without packaging items, which include personalized decorations, packaging or bags. Packaging and D├ęcor items are not accepted as returns.
  • Bow and Ribbon operates under 44/681 trading licence number and it's vat registration number is MT1510 5406
  • All transactions are carried out in either Maltese or English.
Terms & Conditions for Online Orders:

  • Bow and Ribbon accepts the offer of purchase when an email confirmation is sent to the customer. If multiple items occur on a single transaction and an email confirmation is sent covering a portion of the items on the transaction, then only the items covered on the confirmation email are covered by this contract of sale.
  • A provisional booking is done for one week, in which time the client has to pay the required deposit. If deposit is not paid during that week, booking is dropped.
  • Items ordered are to be collected from the Bow and Ribbon outlet, a month and a half prior to the occasion date, unless there is a special request, which is to be confirmed by Bow and Ribbon Staff. Items that are on special offer or on clearance need to be picked up within one month of online order.
  • Cancellation Policy - customers are entitled to a full deposit refund for 15 days of date of order, after this time period the deposit is non refundable. This policy does not apply to personalized items, if order has been sent to our supplier.

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